On April 16, 2024, my CepteTeb credit card ending in 7682 was charged ₺420 for a membership fee. According to Article 31 of Consumer Law No. 6502, card issuers are obliged to offer credit cards without charging consumers any annual membership fees or similar charges. Additionally, under Article 6 of Law No. 4077 on Consumer Protection, as amended by Law No. 4822, the membership fee charged by your bank is deemed an unfair clause as it does not correspond to any service provided. Based on the definitive ruling in case no. 2011/4736 and decision no. 2011/11579 by the 13th Civil Chamber, retroactive refunds are mandated for annual card membership fees, as per Article 125 of the Turkish Civil Code and the decision of the General Assembly of the Court of Cassation. I demand a refund of the membership fee based on these laws and regulations. I also request the cancellation and refund of the membership fee within the day, along with notification via SMS and email. Otherwise, I will escalate the matter to the Consumer Arbitration Committee for a refund and, if my grievance is not addressed, I will proceed to cancel my card and accounts with your bank. Please take appropriate action promptly.
On June 16, 2024, an amount of 569 TL was charged to my VakıfBank credit card under the guise of an annual card fee. As per Law No. 6697, I demand an unconditional refund of this fee. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 2014, card issuers are obliged to offer a cre...
On March 23, 2025, a membership fee of ₺909.50 was charged to my credit card ending in 4077. I request a full refund of this fee. In accordance with the relevant provisions of the Consumer Protection Law, I demand the cancellation and refund of the membership fee without any conditions. As stated in...
On January 19, 2024, an unauthorized membership fee of ₺796.50 was charged to my Akbank credit card ending in 8861 without my knowledge or consent. I demand the refund of this amount and the cancellation of the fee based on the legal provisions outlined below, without any additional conditions. Acco...
On July 28, 2024, Türk Ekonomi Bankası (TEB) charged me an annual membership fee of ₺460 for my TEB Bonus Card ending in 6474. I demand the cancellation of this fee in accordance with the provisions of the Consumer Law, without any additional conditions. "Consumer Law dated May 28, 2014, Article 31,...
On March 19, 2024, an annual card fee of ₺583.00 was charged to my Garanti Bonus Trink credit card ending in 5549********4316. I request the cancellation of the annual card fee in accordance with the provisions of the law and without any additional conditions. According to Article 31, Paragraph 3 of...
Comments