5
Resolved
TEB Bank Refuses to Refund My Loan Allocation and Insurance Fees
Mahmut's Thank You Message
“The authorities reached out to me quickly and implemented the solution with understanding.”
Hello, I took out a loan from TEB Bank CepteTeb on November 12, 2024, and a loan allocation fee of ₺143.75 and an insurance fee of ₺377.15 were deducted. According to BDDK circulars, insurance legislation, Article 13 of the Insurance Law, and the relevant article of Law No. 6502 on Consumer Protection, if the insured requests it, any insurance made based on a loan can be canceled, and the corresponding amount should be refunded to the customer’s account. Based on this, I am requesting that these deductions be refunded to my account.
Mahmut
November 14, 2024 1:38 PM
The authorities reached out to me quickly and implemented the solution with understanding.
