Tango Verification Pending For Too Long

I am writing regarding a serious problem I am experiencing with my Tango Live account verification and withdrawal. I am using Tango Live from Nigeria and currently have a total of 38 USD in my account that I am unable to withdraw because my verification has been pending for a very long time. On my first account, I completed the verification process when I wanted to make a withdrawal, but the verification has been pending for over one month without any update. Because nothing was happening and I could not wait any longer, I opened another account and went through the verification process again. However, the same thing happened: I was asked to verify, and now it has been over three weeks with no verification and no progress. I have contacted Tango Live both by email and through customer support, but I have not received any response at all. This situation is very frustrating because my money is stuck on the platform and I have no clear information about what is happening with my verification. I kindly request that my verification issue be resolved as soon as possible and that I be allowed to withdraw the 38 USD that is currently in my Tango Live account. I expect a clear and prompt response so that this problem can finally be resolved.