Tango Account Suspension And Withdrawal Issue

My Tango payment account was suspended on 03/09/2026 exactly at the time I tried to withdraw my gift cash balance to my bank account. As soon as I made the withdrawal request, the app showed an “Account Suspended” message and since then I have not been able to access my balance or use my account. My withdrawal did not reach my bank account, no money was credited, and my Tango account remains suspended. This situation leaves my balance blocked in the app without any explanation. I opened a support request and my ticket number for this issue is 111, but I have not received a clear response or solution. I request that my Tango account be restored as soon as possible and that my blocked balance be made fully available to me.