For approximately seven days, I have been trying to make a payment in the Tango app using my Yapı Kredi card, but the transaction is rejected every time. The app displays a message saying “Your payment was declined, please contact your bank,” and the payment does not go through.
Even though the notification suggests that the issue is related to the bank, I have been unable to reach live support or an authorized representative. I only receive automated responses from a virtual bot, and no concrete solution or clear explanation has been provided.
I am requesting that my payment with my Yapı Kredi card be approved in the Tango app, and that I be given a clear, written explanation regarding why banks are causing this issue and what needs to be done to resolve it.
I am unable to withdraw funds from my Tango app account to Yapı Kredi Bank. I currently have $90 accumulated in my account that has been pending for months. I was previously able to withdraw funds without any issues using a different Yapı Kredi account, but now I consistently receive a bank error wh...
For nearly one month, I have been trying to withdraw my balance from the Tango app using both my bank card and credit card, but every attempt has been automatically rejected. I currently have $18 in my account, yet no matter how many times I try, the withdrawal process fails. What frustrates me even...
On July 22, I transferred $75 via Yapı Kredi Bank to purchase gifts for my Tango Live account. I used the correct IBAN: TR59****************13 and completed the transfer successfully. However, the funds have not been credited to my account on the app, and the balance remains unchanged. What’s most ...
I'm trying to disconnect my Yapı Kredi Bank account from the Tango mobile app, but every time I attempt the removal, I get the same error message: “Oops, something went wrong. Please try again later.” This isn’t a one-time issue—it has happened during multiple attempts in the past, and the app still...
On November 18, 2025, at 12:02 AM, I initiated a transaction to transfer $256 worth of tokens from my Tango account to my Yapı Kredi bank account. Although the transaction appears as deducted from my account, the amount has not been credited to my card or bank account in any way. Since that date, I...
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