I am writing to express my displeasure with T-Mobile's service, which my wife and I have been experiencing for some time. We have been committed clients for more than six years, however there is a major issue with our trade-in credits. In December of 2023, we exchanged our old phones for new ones, anticipating a $700 credit applied to each line. Unfortunately, none of these credits have been applied within the last four months. Customer care has apologized and promised to fix the issue each time when we phone, but the credits never come through. We feel ignored and irritated by T-Mobile because of their lack of follow-up. It's not right that we've wasted resources attempting to fix a problem that never should have happened. We are quite dissatisfied with T-Mobile's response to this issue and are calling for a swift resolution.
I took part in a trade-in promotion with T-Mobile, where I traded in a Samsung Galaxy S20 as part of a special offer. The agreement included a $600 credit that could be used towards the purchase of a new device. Upon reviewing my bills, I discovered that T-Mobile did not follow through with applying...
I recently switched from T-Mobile to Verizon and returned my old phone to T-Mobile. However, without my authorization, T-Mobile charged my credit card for the phone. Despite multiple attempts to resolve this with customer service, they have refused to refund the charge. This issue has been ongoing s...
For almost two years, T-Mobile has been my go-to GSM provider. Lately, however, I find it unsatisfactory. I am extremely frustrated with T-Mobile's most recent policy change. Customers are now required to use a debit or bank account for Autopay in order to receive T-Mobile's $7/month/line discount, ...
I downloaded the eSIM IO app to my phone and signed in. I saw both pay-as-you-go and package options, and I purchased the one that seemed most suitable for me. However, when I tried to activate it, I discovered that the package was not compatible with my phone. Because of this, I want a refund for ...
I purchased an eSIM package from eSIM io using my credit card before traveling abroad. Even though my phone is fully compatible with the application, I was never able to activate or use the eSIM service. After experiencing this issue, I searched online for a contact number or customer support chann...
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