I took part in a trade-in promotion with T-Mobile, where I traded in a Samsung Galaxy S20 as part of a special offer. The agreement included a $600 credit that could be used towards the purchase of a new device. Upon reviewing my bills, I discovered that T-Mobile did not follow through with applying the trade-in credit as they had promised. Despite my repeated efforts to address this problem, such as reaching out to customer support, and making follow-up calls, I have yet to receive a satisfactory resolution. Whenever I ask about the credit that seems to have disappeared, I'm always given the same response: retrieving records from my previous carrier, AT&T, is proving to be quite challenging because of the merger. I kindly request prompt attention to address this matter and ensure that I receive the credit that is rightfully mine.
I am writing to express my displeasure with T-Mobile's service, which my wife and I have been experiencing for some time. We have been committed clients for more than six years, however there is a major issue with our trade-in credits. In December of 2023, we exchanged our old phones for new ones, a...
I recently switched from T-Mobile to Verizon and returned my old phone to T-Mobile. However, without my authorization, T-Mobile charged my credit card for the phone. Despite multiple attempts to resolve this with customer service, they have refused to refund the charge. This issue has been ongoing s...
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after completing the payment, I discovered that the app was not compatible with my phone. I attempted to activate and test the eSIM, but it simply did not wor...
For almost two years, T-Mobile has been my go-to GSM provider. Lately, however, I find it unsatisfactory. I am extremely frustrated with T-Mobile's most recent policy change. Customers are now required to use a debit or bank account for Autopay in order to receive T-Mobile's $7/month/line discount, ...
I purchased an eSIM package from eSIM io using my credit card before traveling abroad. Even though my phone is fully compatible with the application, I was never able to activate or use the eSIM service. After experiencing this issue, I searched online for a contact number or customer support chann...
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