For almost two years, T-Mobile has been my go-to GSM provider. Lately, however, I find it unsatisfactory. I am extremely frustrated with T-Mobile's most recent policy change. Customers are now required to use a debit or bank account for Autopay in order to receive T-Mobile's $7/month/line discount, as credit cards are no longer accepted. This contradicts their earlier promise of prioritizing the customer and maintaining consistent pricing. In a previous statement, the CEO of the company expressed their commitment to empowering their customers. We prioritize the importance of clear communication and fairness. This recent change goes against their commitment and is misleading, similar to a deceptive marketing tactic. I'm considering switching to a different cellular provider.
I am writing to express my displeasure with T-Mobile's service, which my wife and I have been experiencing for some time. We have been committed clients for more than six years, however there is a major issue with our trade-in credits. In December of 2023, we exchanged our old phones for new ones, a...
I recently switched from T-Mobile to Verizon and returned my old phone to T-Mobile. However, without my authorization, T-Mobile charged my credit card for the phone. Despite multiple attempts to resolve this with customer service, they have refused to refund the charge. This issue has been ongoing s...
I took part in a trade-in promotion with T-Mobile, where I traded in a Samsung Galaxy S20 as part of a special offer. The agreement included a $600 credit that could be used towards the purchase of a new device. Upon reviewing my bills, I discovered that T-Mobile did not follow through with applying...
eSIM IO advertised a promotion offering a $5 bonus when loading $20. Trusting this, I loaded funds twice—a total of $30. However, instead of seeing $35 or even the full $30 in my account, my balance only shows $19. This left me feeling completely misled. I reached out to eSIM IO’s support team twic...
We swung by ATT to snag a new smartphone, and the salesperson was all about this insurance plan. They were like, "You gotta get it! Covers everything ...
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