I recently switched from T-Mobile to Verizon and returned my old phone to T-Mobile. However, without my authorization, T-Mobile charged my credit card for the phone. Despite multiple attempts to resolve this with customer service, they have refused to refund the charge. This issue has been ongoing since November 7, 2023, when I returned the device. On December 30, T-Mobile deducted an additional $189 from my account for the phone and service charges. Despite my repeated requests, T-Mobile has not returned the funds or customer service provided any explanation for the unauthorized charges. I am writing to demand the immediate return of the funds, as this money rightfully belongs to me. Thank you for your support.
I am writing to express my displeasure with T-Mobile's service, which my wife and I have been experiencing for some time. We have been committed clients for more than six years, however there is a major issue with our trade-in credits. In December of 2023, we exchanged our old phones for new ones, a...
I took part in a trade-in promotion with T-Mobile, where I traded in a Samsung Galaxy S20 as part of a special offer. The agreement included a $600 credit that could be used towards the purchase of a new device. Upon reviewing my bills, I discovered that T-Mobile did not follow through with applying...
For almost two years, T-Mobile has been my go-to GSM provider. Lately, however, I find it unsatisfactory. I am extremely frustrated with T-Mobile's most recent policy change. Customers are now required to use a debit or bank account for Autopay in order to receive T-Mobile's $7/month/line discount, ...
On June 2025, I purchased a 1-month eSIM from Holafly for my international trip. I used the service without any problems, and it expired as expected when I returned home. However, on July 13, 2025, at around 10:02 PM, I noticed a charge of $64.90 (around ₺2,700) was withdrawn from my credit card wit...
I purchased an eSIM from Holafly and paid in full, but after completing the transaction, I realized my phone doesn’t support eSIM functionality. I immediately contacted Holafly support, and they acknowledged the issue. They even created a support ticket and assured me I’d receive a refund. Now, the...
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