3 months ago, the necklace set we bought from Swarovski brand was accepted as faulty by the center and store personnel, but they demanded a serious extra figure for the same product to be replaced, they were called by the central unit and declared that they could not do anything else and left us alone with the problem. The fact that both the store and the headquarters staff are not informed about the issue, such an amateur, such an indifferent approach is not a situation worthy of any company. They admit that the product is faulty, but they force us to buy either a different product or the same product with a different price. Although they do not specify the faults that may be in this product while buying it, they manipulate it with empty words such as "we told you". It is another absurdity to leave the product for 2 months and say that it will get better with a little use, and then to say that we no longer produce this product.
The Symbolica bracelet I purchased from Swarovski became worn out very quickly, the color faded, and recently some of the stones fell out. For this reason, on Sunday, November 2, 2025, I took the product—with the receipt—to the Mall of Istanbul store and requested that it be inspected and, if necess...
On November 6, 2025, we purchased two red crystal watches with reference number 5690811 from the Swarovski store in Karum, Ankara. Both watches broke at the connection point within a week and became unusable. Although the products have a two-year warranty, we cannot accept that the same defect occur...
I purchased a Stilla model ring from the Swarovski store in İstinyePark. Just two days after buying the product—and without ever using it—I went back to the store to return it. However, the store staff refused my request, saying “We do not accept returns on jewelry.” I was never informed of any retu...
About 1.5 years ago, I bought a Swarovski jewelry piece that broke at the connecting link. I attempted to return it, which ended up taking nearly two months due to a complete lack of responsiveness from Swarovski. I constantly had to chase them down just to get updates. They eventually accepted the ...
The piece from my Swarovski 5658330 'Dad Bracelet' model, which bears the Swarovski symbol, fell off and disappeared. I bought it from the Ankara Ankamall store in February 2025. The problem occurred today, and I went to the store the same day to request support. However, the store employees said th...
Comments