The stones on my Swarovski Swan necklace have fallen out, and the swan’s head and neck have completely detached from the... body. I visited a Swarovski store to have the necklace inspected and to learn about authorized repair or maintenance options. The sales associate was genuinely kind and did their
The Symbolica bracelet I purchased from Swarovski became worn out very quickly, the color faded, and recently some of th...e stones fell out. For this reason, on Sunday, November 2, 2025, I took the product—with the receipt—to the Mall of Istanbul store and requested that it be inspected and, if necess
Dear Sir/Madam, I purchased a Swan necklace from Swarovski’s official online store with order number SWA191223. Approxim...ately five months ago, I noticed a tarnishing problem with the product, after which I stopped using it. When I took the item to the Swarovski store in Gaziantep, the staff informed
The piece from my Swarovski 5658330 'Dad Bracelet' model, which bears the Swarovski symbol, fell off and disappeared. I ...bought it from the Ankara Ankamall store in February 2025. The problem occurred today, and I went to the store the same day to request support. However, the store employees said th
The coating on the ring I purchased from Swarovski wore off in a very short time. Due to what is clearly a manufacturing... defect, I handed the product over on the evening of May 1, 2025, requesting an exchange. However, by the next morning, May 2, 2025, I was informed that the inspection had been com
I purchased a Swarovski watch in 2022 and wore it only on special occasions, maybe ten times in total. Recently, it stop...ped working, so I assumed the battery had died and took it to the store. However, after sending it in for repairs, I was informed that it’s a mechanism issue, not the battery. Desp
About 1.5 years ago, I bought a Swarovski jewelry piece that broke at the connecting link. I attempted to return it, whi...ch ended up taking nearly two months due to a complete lack of responsiveness from Swarovski. I constantly had to chase them down just to get updates. They eventually accepted the
On July 9, I purchased a Swarovski necklace as a gift for a friend and gave it to her in early August. My friend mention...ed she wore it alongside a Pandora necklace her mother gifted her, and after only a few days of combined wear, she noticed defects on the Swarovski necklace beads. We took it to th
I don't understand how Swarovski handles customer service at all. The last time I had a big problem with my watch, they ...were completely unacceptable in how they responded. The watch glass got scratched even though it was still under warranty. It was rude of the store manager to point to his own watc
Inspired by a celeb, I recently spent $280 on a pair of black Swarovski cat-eye sunglasses (model SK6002). But I was dev...astated to see that they were damaged when they came. Both the frames and the crystals appeared to be loose. They still haven't provided any kind of fix, replacement, or refund, ev
The most recent thing I bought from this company was a complete and utter disappointment. The Eternity Solitaire ring th...at my fiancé chose for me, set with diamonds grown in a lab, was his labor of love. We couldn't contain our excitement over the stunning 0.7 carat round-cut diamonds encased in 14K
I purchased a Swarovski bracelet from the Marmara Park Swarovski store, which has unfortunately broken. When I took it b...ack to the store, I was informed that the warranty had expired, and they don't service or repair products outside of the warranty period. Additionally, the bracelet has tarnished
3 months ago, the necklace set we bought from Swarovski brand was accepted as faulty by the center and store personnel, ...but they demanded a serious extra figure for the same product to be replaced, they were called by the central unit and declared that they could not do anything else and left us alo
