I don't understand how Swarovski handles customer service at all. The last time I had a big problem with my watch, they were completely unacceptable in how they responded. The watch glass got scratched even though it was still under warranty. It was rude of the store manager to point to his own watch and say, "Our glass doesn't scratch!" when I brought it in. What did you do to it?" That's it? They seem to think I'm super strong and plan to hit my watch with a rock as a joke. After calling their main office, they were told that the scratch was "user error" and not covered by the warranty. What kind of "user error" is a tiny scratch that could have been caused by the tiniest bump? It's like they think I caused a natural disaster. this is a Swarovski watch, after all!!!
3 months ago, the necklace set we bought from Swarovski brand was accepted as faulty by the center and store personnel, but they demanded a serious extra figure for the same product to be replaced, they were called by the central unit and declared that they could not do anything else and left us alo...
The piece from my Swarovski 5658330 'Dad Bracelet' model, which bears the Swarovski symbol, fell off and disappeared. I bought it from the Ankara Ankamall store in February 2025. The problem occurred today, and I went to the store the same day to request support. However, the store employees said th...
The coating on the ring I purchased from Swarovski wore off in a very short time. Due to what is clearly a manufacturing defect, I handed the product over on the evening of May 1, 2025, requesting an exchange. However, by the next morning, May 2, 2025, I was informed that the inspection had been com...
About 1.5 years ago, I bought a Swarovski jewelry piece that broke at the connecting link. I attempted to return it, which ended up taking nearly two months due to a complete lack of responsiveness from Swarovski. I constantly had to chase them down just to get updates. They eventually accepted the ...
I purchased a Swarovski watch in 2022 and wore it only on special occasions, maybe ten times in total. Recently, it stopped working, so I assumed the battery had died and took it to the store. However, after sending it in for repairs, I was informed that it’s a mechanism issue, not the battery. Desp...
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