Unresolved Delivery, No Response: N11 and Sürat Kargo Complaint
Order Details and Tracking Process: Order Date & Code: 15/02/2025 23:51 – Code: 207226775833 Platform: N11 Cargo Handover: The seller delivered the order to Sürat Kargo on 17/02/2025 at 14:31:31. Cargo Process: On 17/02/2025 at 17:50:36, the product was loaded onto a vehicle at the Urfa Balıklıgöl Branch and set off. It reached the Istanbul Maltepe Transfer Center on 19/02/2025 at 16:59:31. Although a delivery plan was communicated on 20/02/2025, no further movement was recorded thereafter. Issues and Communication Attempts: I contacted N11 three times by phone and submitted complaints, but received no resolution. I also called Sürat Kargo three times to report the issue, again without any results. I visited the nearest branch (Atalar Branch) and was given the contact number of the distribution branch, Cevizli Mikro Branch. However, calls went unanswered despite several attempts. When I went to the Cevizli Mikro Branch based on its provided location, I found that the branch was closed or non-existent. Assessment: This process reveals significant shortcomings in customer service and logistics management by both N11 and Sürat Kargo. The complete lack of proactive measures to resolve the issue not only worsens the customer’s experience but also tarnishes the credibility of the brands. Such inefficiency could potentially lead to even more serious problems, including the loss of products. Conclusion: Given all these shortcomings and the evident indifference to customer satisfaction, I have decided to cease doing business with both N11 and Sürat Kargo in the future. I strongly believe that companies must prioritize transparency, accountability, and reliable customer service. I urge the involved parties to review this matter immediately and implement corrective measures to ensure that no other customer has to endure such a problematic experience.
