Hello there, Sürat Kargo is causing quite a bit of trouble for online sellers with their lack of responsibility. On 02.04.2024, after noticing a lack of progress in the shipment handled at the Tekstilkent branch for several days, I decided to reach out to the destination branch for an update. They claimed that there is no record of it. They informed us that it is located in the İkitelli transfer. When I called the Beydağı branch later, they informed me that they had returned the cargo to the seller instead of sending it, and advised them to "notify the website and cancel the order." I inquired, "Are you certain?" and they responded with unwavering confidence, "Indeed." This kind of thoughtless and reckless behavior is simply not acceptable. If you're unable to handle basic tasks like checking a tracking number and taking appropriate action, perhaps it's best to consider a different line of work and avoid causing unnecessary frustration for others. You have consistently been a source of trouble, and this latest incident is simply unacceptable.
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
The order I placed on Trendyol on September 14, 2024, was handed over to Sürat Kargo’s Mardin Nusaybin branch for home delivery on September 17. The delivery date for the shipment with tracking number 19438251141080 was September 20. On September 23, Sürat Kargo sent a message at 14:00 saying, "Your...
Hello, I recently made an online purchase, and my product was scheduled for delivery by Sürat Cargo. Surprisingly, I received a notification stating that it was delivered at 16:19. However, the cargo was nowhere to be found. In an attempt to resolve the situation, I asked my neighbor downstairs if s...
My shipment with Sürat Kargo, tracking number 37219173262101, has not been delivered for nearly two weeks. I’m located in Sultanbeyli, Istanbul, and my package is currently at the Sancak Branch. Every day, I receive a message saying “out for delivery,” followed by another saying “you can pick it up ...
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