Sürat Kargo, a company that boldly advertises “1-day delivery,” has failed to deliver a local shipment within 3 days—and it’s still not here. They received the package on April 9 and now have the audacity to claim delivery will happen on April 14. A package traveling within Istanbul could have arrived faster on foot! And here's the real scandal: For two days straight, they’ve been sending fake “out for delivery” messages. When I called the branch (just 350 meters away), they told me the package was redirected to another branch. That second branch marked it as “recipient not available” without even attempting delivery. Absolutely disgraceful. If you don’t plan to deliver on a specific day, why lie to customers with fake notifications? People wait all day at home, glued to their phones, expecting a call or a doorbell that never comes. This isn’t just bad service—it’s straight-up deception. To the DOLAP platform: Please reconsider your partnership with Sürat Kargo. This company is completely unprofessional, unreliable, and unaccountable. Their shipping policies are a mess, their branches act arbitrarily, and their communication is misleading at best. Tracking Numbers: 44353121725324 25111816225335 Both shipments have been handled in an absolutely unacceptable and irresponsible way. I strongly urge everyone: Do NOT use Sürat Kargo. Don’t send or receive packages through them. Choose a carrier that respects your time and your trust. It's shocking that a company like this is still operating like it’s 1995—not 2025.
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
My package has not been delivered to me for two weeks. The estimated delivery time has passed by nearly two weeks. When I try to contact Sürat Kargo’s customer service, I cannot reach them. Their customer service fails to do its job. When I enter my tracking code, it shows that my package is at the ...
Hello, my shipment, which was accepted from Balıkesir on March 8, 2025, arrived at the Fıstıkağacı branch on March 11, 2025 (09:28), but it has not been sent out for delivery for the past three days without any valid reason. Although I received two messages saying the shipment was out for delivery, ...
On Tuesday, April 22, I shipped a product I sold on Dolap. Today is Friday, May 2, and the shipment still shows as "in transit." My package, which is supposed to go to Çorum, has been stuck at the Merzifon transfer center for 5 days. I believe it has been lost. I’ve called customer service countless...
The order I placed on August 10 through the Dolap application was given to Sürat Kargo on August 12. On August 12, it came to Esenyurt transfer, and from there it came to Maltepe transfer on August 13. It was kept there until August 17th. The reason is not clear, I am sure they will say there is den...
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