Hello, my shipment, which was accepted from Balıkesir on March 8, 2025, arrived at the Fıstıkağacı branch on March 11, 2025 (09:28), but it has not been sent out for delivery for the past three days without any valid reason. Although I received two messages saying the shipment was out for delivery, when I called the branch, I was first told that there were no employees available and that they couldn't dispatch it. Then, I was given a ridiculous excuse that my package didn't have an address, which is why it couldn’t be delivered. After I provided the address again, the next day (March 13, 2025), I was told that they hadn’t received my address and that my package was still at the branch. They said they would send it out for delivery if I provided the address once more. Now I ask you, if there is no address on the package, how did it reach the branch? Why did the person who said they took my address not save it, and why am I being asked for the address again? What would have happened if I hadn’t called? You have a tracking system, but for two days, it has shown no progress, saying 9 stops are left. If you're not going to use it or update it, was this system placed just to make us frustrated? I am contacting you through the Dolap application, otherwise, I would neither use Sürat Kargo nor recommend it to anyone in my circle. I will also make this complaint to all relevant platforms. My package still hasn't reached me. Best regards.
Sürat Kargo, a company that boldly advertises “1-day delivery,” has failed to deliver a local shipment within 3 days—and it’s still not here. They received the package on April 9 and now have the audacity to claim delivery will happen on April 14. A package traveling within Istanbul could have arriv...
I am writing regarding my shipment with tracking number 23823824122010, which was sent via Sürat Kargo to Hatay Reyhanlı. Since Saturday, the shipment status appears as “out for delivery,” but the product has still not been delivered to my address. Every day, a message is sent stating that the shipm...
Despite having experienced a similar issue before, I have once again faced the same problem with Sürat Kargo. My shipment with tracking number 00681014218711, containing 3 kg of food products, was sent on October 4, 2025, at 11:09 a.m. I received an SMS on October 6, 2025, at 11:29 a.m., stating tha...
My shipment with tracking number 14524222323717 arrived at the Bilecik branch 3 days ago. Since then, I have received daily messages saying it was out for delivery, but it was never delivered. Yesterday, I even received the 4-digit code required for delivery and was informed that my package was on i...
On February 19, 2025, I called the Sürat Kargo Kıraç Branch to inform them that I would not be receiving my package and that it needed to be returned. After this call, I personally visited the branch and spoke with the cashier lady, who assured me that she had initiated the necessary procedures. How...
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