On Tuesday, April 22, I shipped a product I sold on Dolap. Today is Friday, May 2, and the shipment still shows as "in transit." My package, which is supposed to go to Çorum, has been stuck at the Merzifon transfer center for 5 days. I believe it has been lost. I’ve called customer service countless times and filed multiple complaints, but there has been no response. The buyer on Dolap keeps asking me, “Where is my package?” but unfortunately, it’s out of my hands. The buyer also filed a complaint yesterday, but there’s still no progress. I have no idea what happened to my shipment. This is completely irresponsible. At the very least, if it’s lost, just say so. I kindly request a response from Sürat Kargo officials. You are making a mistake. The least you could do is call and apologize—I’m tired of calling and filing complaints. Lastly, the tracking page shows an estimated delivery date of April 25. Also, your website says delivery takes 2 days, and under your delivery times section, it says shipments between 600–1200 km should take a maximum of 4 business days. The distance from Istanbul to Çorum is about 620 km—I wanted to point that out as well. I’ve attached photos as proof and expect a response as soon as possible.
The package I sent with tracking number 35204243173182 has gone missing. I had made a sale through the Dolap app, and the buyer has been calling the Sürat Kargo Malkara branch for the past three days. However, they have been unable to locate the package. This delay is damaging both my seller reputat...
Sürat Kargo, a company that boldly advertises “1-day delivery,” has failed to deliver a local shipment within 3 days—and it’s still not here. They received the package on April 9 and now have the audacity to claim delivery will happen on April 14. A package traveling within Istanbul could have arriv...
I have been selling through Dolap, and for the past week, my package has been lost at the Tepeören branch of Sürat Kargo. Despite multiple attempts to get information, I have received no updates or assistance. Both my customer and I are stuck in this situation, unable to move forward, which has been...
My package has not been delivered to me for two weeks. The estimated delivery time has passed by nearly two weeks. When I try to contact Sürat Kargo’s customer service, I cannot reach them. Their customer service fails to do its job. When I enter my tracking code, it shows that my package is at the ...
Despite being at home, my package from Dolap didn't arrive. When I looked at the tracking page, I found a message stating, "Product could not be delivered, please contact the branch." I contacted Sürat Kargo branch six times, and every time they assured me that my package was out for delivery and wo...
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