My wife's flight from Izmir to Frankfurt, with a connection from Frankfurt to Birmingham, dated 12/07/2023, with PNR number PDQ596, could not attend the connecting flight to Frankfurt, as the plane arrived in Izmir with a delay. No assistance was provided and an alternative flight was not offered. She stayed the night. We stayed at the hotel in Frankfurt and bought a ticket again. Since the ticket was recorded as if the passenger did not join the connecting flight voluntarily, the entire return ticket was canceled as well. We also had to buy a ticket to return to Turkey. We have expenses such as repurchased tickets, hotel reservations, etc. I request that we be compensated for these. We have also understood that we should never trust Sun Express and set off on our journey.
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...
On May 23, 2024, I arrived at the Frankfurt airport to board my SunExpress flight to Ankara. Despite having a valid ticket, SunExpress refused to let me board. To continue my journey, I had to purchase new tickets from Frankfurt to Izmir, and then from Izmir to Ankara, resulting in an 11-hour delay....
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
On the 17th of December 2022, I booked my flight online with SunExpress Airlines from Hamburg to Kayseri, with a connection in Izmir on the 25th. I purchased a ticket for 572 Euros, but when I arrived at the Hamburg airport on the day of my flight, I was told that it had been flagged as a suspicious...
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