SunExpress Airlines charged me too much and did not transfer my luggage

I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...

On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...

On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...

I booked round-trip tickets from İzmir to Hamburg with SunExpress Airlines for three people, paying 13,000₺ for the flights. Since we usually travel with just a backpack, I did not select checked baggage during booking. However, due to cold weather and other reasons, we had to bring additional lugga...

On May 23, 2024, I arrived at the Frankfurt airport to board my SunExpress flight to Ankara. Despite having a valid ticket, SunExpress refused to let me board. To continue my journey, I had to purchase new tickets from Frankfurt to Izmir, and then from Izmir to Ankara, resulting in an 11-hour delay....