I bought an international ticket with the number 5642160131*** for 12,600 TL, but when I canceled it, I only got a refund of 880 TL. They said the ticket was bought from a company called Obilet. I'm really let down by SunExpress and Obilet. I feel like I trusted the wrong person, and I'm not going to ignore this. I'm ready to take legal action if I have to. This situation has made me not only financially inconvenienced but also frustrated because both parties involved are not clear and responsible. It's really discouraging to have to go to court, but I think it's the only way to make sure we get a fair solution to this problem and make these companies take responsibility for what they did.
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no ...
Our SunExpress Airlines flight on July 3 was delayed more than once. Because of this, we missed the entire first day of our hotel stay, which cost us a whopping 6,250 TL per night. I want SunExpress Airlines to pay me back for what I've lost. Also, they didn't have any customer service. We were stuc...
On September 6, 2024, I purchased flight tickets for myself and my spouse via the Obilet mobile app for a congress crucial to my education. Although I entered our surname correctly as "Oruç" during the booking, Obilet incorrectly recorded it as "Kodaş." Obilet stated that they cannot change surnames...
My friends and I recently attempted to book SunExpress tickets for the İzmir-Berlin route. During the process, two of my friends were charged incorrectly. One was charged twice, and the other once, even though the transactions didn’t result in successful bookings. Despite contacting SunExpress, no r...
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