About Sunexpress Airlines Ticket Cancellation And Non-Refundability
We purchased our return ticket for our Izmir - Beirut flight, which we planned for 12 September - 15 September 2023, with Sunexpress Airlines. Considering the threat to our life safety due to the extraordinary situation in the region, they helped us cancel and refund the ticket we purchased with THY, and at the same time, they canceled the cancellation of our hotel through Booking without any questions, even though it was not cancelable for the same reason. However, Sunexpress Airlines definitely does not help in this regard. I would like your support regarding the cancellation and refund of my Beirut-Izmir ticket with confirmation numbers XQ837 and Q285Y2, on the condition that it threatens war and life safety.
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, products, and services. We will review the matter you have conveyed, and our resolution center will contact you as soon as possible. Best regards
Hello, They responded negatively via email. As far as I understand, they are thinking, "Let's get our money, and you can deal with whatever happens in the war zone."
In the meantime, the flight was delayed by about 40-45 minutes.
