Sugo Unfairly Banned My Account—I Want It Restored or My Money Withdrawn
I am frustrated because my Sugo account was unfairly banned without proper justification. When I first downloaded the app, I joined an agency, but they never responded to my messages. Since they were unhelpful, I later joined a different agency and created new accounts as instructed to continue streaming.
At some point, my account was used by someone else without my knowledge, and I was wrongly accused of violating platform rules. Additionally, an agency owner took screenshots of my videos and reported me to management, leading to my account being banned. This is completely unfair, and I want my account reinstated immediately.
If Sugo refuses to reactivate my account, then I demand to withdraw my remaining balance before the account is permanently closed. I put in time and effort to earn that money, and I won’t accept losing it due to a wrongful ban. If my issue is not resolved, I will escalate this further through legal action and formal complaints.
Dear User e***, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that once our checks are completed, we will support you as quickly, accurately, and solution-oriented as possible. We are always here to provide you with better service. Best regards, Sugo Support Team
Dear User, First of all, we would like to express our regret regarding the situation you have experienced. As the Sugo platform, our top priority is to ensure that all our users operate fairly, transparently, and in accordance with the rules. Upon detailed examination of the issue you mentioned, according to our community guidelines, it is strictly prohibited for users to make unauthorized agency invitations, mediate user transfers, or engage in referral activities with different accounts. Such actions automatically result in restrictions in our system in order to protect the rights of all our users. Additionally, regarding your transferred balance (475 Klik diamonds) and account status, we kindly ask you to share your Sugo ID number, registered email or phone number, and any possible screenshots you may have with us via [support email address] or here. This way, we will carefully review your remaining balance and take the necessary action for the transactions you are entitled to. On the other hand, no privileges are granted to any of our users, including agency owners and managers. All our users, whether agency owners or regular members, are subject to necessary actions if they act against community guidelines. If you share with us any evidence you have regarding any unfair or inappropriate behavior towards you, the necessary investigations and disciplinary actions against the relevant individuals will be initiated promptly. As Sugo, we want you to know that we always value your feedback to ensure that all our users are part of a safe, fair, and peaceful social platform. Thank you for your attention, patience, and understanding, and we would like to remind you that you can contact us 24/7 for any questions. Best regards, Sugo Support Team
