I am a long-time Sugo Chat user on Android, but recently I have been completely unable to access the platform. Whenever I try to log in to my Sugo profile using any of my credentials or login methods, I receive the same error message: “[email protected].” This issue occurs on both of my devices, a Samsung Galaxy A56 and a Samsung Galaxy Note 10 Lite, and I have never used any abnormal or unofficial software on either device. I used Sugo Chat occasionally in the past and had not used the app for about two months. When I tried to return and log in again, I discovered that I could not access my account or even create a new one. I attempted to log in and sign up using different methods, including Gmail, Facebook, WhatsApp, and multiple mobile numbers, but every attempt results in the same banned message on both devices. It now appears that my Samsung Galaxy A56, and possibly my other devices as well, have been banned without any clear reason. I also tried contacting you by email, but my messages were either not delivered or were delivered incompletely. When I contacted [email protected], I was advised to create a new user, but this is not possible because every attempt to register a new account through any channel again results in the same “[email protected]” error. One of my account IDs, as far as I remember, is 164135141, and my mobile numbers are +2011507448** and +2011507448**. I am located in Egypt. I sincerely apologize if anything happened by mistake on my end, but I genuinely do not know what went wrong and believe this must be an error. I kindly request that you urgently investigate why my devices and accounts appear to be banned, clearly explain the reason for this issue, and lift the ban so that I can access and use Sugo Chat again. I would greatly appreciate your prompt assistance in resolving this matter as soon as possible.
For more than a month, I have been unable to log into the Sugo Live Chat app on my Android device. Whenever I try to sign in, I receive an error message that says, “The device cannot log in abnormally.” This issue persists on both Wi-Fi and mobile data. I tried deleting and reinstalling the app, res...
My account on the Sugo platform was recently blocked without any stated reason. When I try to log in, I see a warning that says, “Your Sugo account has been blocked. Get detailed information here: sugochat.com,” and I’m unable to access my account. Yesterday, the account was briefly reopened, but i...
For several months now, I have been unable to log in to my Sugo account. Every attempt results in either a “failed login” or “abnormal device” error, making it impossible to access my profile. I even tried signing in from a different device, but the problem persisted, which confirms that this is a p...
I haven’t been able to register on the Sugo app for about six months using my Huawei P40 Lite. I had successfully registered and chatted several times on the same device before, but now when I try to sign up, I get an error message that says, “Abnormal device — registration not allowed.” My phone is...
While I was actively using the Sugo app and chatting, my account was suddenly suspended without any warning or explanation. I now appear to be device banned, as I can no longer access the app at all—not even to see what the issue might be. This happened out of nowhere, and I have no idea what trigge...
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