Sugo App Logged Me Into Wrong Account After Reinstall, Balance Missing

Hasan · 2025-08-17T00:34:38+03:00

I am using the Sugo application on my Xiaomi Redmi 14 5G. Since my overseas phone was broken, I had to uninstall the app. Today, when I reinstalled it, instead of logging me into my current active account, the app automatically opened my old account, which I do not want to use. I specifically want to access my main account registered under the name Hasan Ü*. However, the app forces me into my older account, and the balance from my main account has not been transferred. My registered email is k*@hotmail** and my phone number is still the same and up to date. I am currently using the app in İzmir. I request immediate assistance to restore access to my correct account, ensure that my balance is properly transferred, and resolve this login conflict without further delay. A quick response from customer service is highly expected.

Sugo

Dear User h****, First of all, we would like to express our regret regarding the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team

Sugo

H**** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and to provide you with prompt support, we have a small request so that we can check your relevant transactions: If you remember, could you share information such as your Sugo ID number or the email address or phone number associated with your account with us? Once we receive this information, we will carefully review the process and get back to you as soon as possible. Thank you for your attention and understanding, and please know that we are always here for you. Best regards, Sugo Support Team

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