I am using the Sugo application on my Xiaomi Redmi 14 5G. Since my overseas phone was broken, I had to uninstall the app. Today, when I reinstalled it, instead of logging me into my current active account, the app automatically opened my old account, which I do not want to use.
I specifically want to access my main account registered under the name Hasan Ü*. However, the app forces me into my older account, and the balance from my main account has not been transferred.
My registered email is k*@hotmail** and my phone number is still the same and up to date. I am currently using the app in İzmir.
I request immediate assistance to restore access to my correct account, ensure that my balance is properly transferred, and resolve this login conflict without further delay. A quick response from customer service is highly expected.
For more than a month, I have been unable to log into the Sugo Live Chat app on my Android device. Whenever I try to sign in, I receive an error message that says, “The device cannot log in abnormally.” This issue persists on both Wi-Fi and mobile data. I tried deleting and reinstalling the app, res...
I previously deleted my Sugo account, but when I recently tried to reopen it, I encountered the error message: “Mevcut cihaz anormal kaydedilemiyor” (Device abnormal, cannot be registered). For about one month, I have been trying repeatedly to log back in using the same phone number and email addre...
I have been using the Sugo application on my Android phone, but suddenly I can no longer log into my account. Even after reinstalling the app, the issue persists, and the screen only displays a warning that says: “Engellendiniz” (You have been blocked). My account ID is 1082019037, and I was using ...
My Sugo account, registered with my phone number, was suspended about a week ago without any explanation. I wasn’t notified of any reason for the ban. I want to delete my account, but since it’s suspended, I’m unable to complete the deletion process. Because my personal information is stored on the...
This morning, when I tried to log into the Sugo mobile app on my iOS device, I was shocked to find that my account had been banned—even though I do not have any other accounts. The system claimed I had a second account and redirected me to my “first” account, but the account I originally created and...
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