Sugo App Charged Me Unfairly and Sent Inappropriate Messages to My Nephew
Hello, I’m writing to raise a very serious concern regarding the Sugo app. My nephew downloaded the app and created an account, and shortly after, a girl messaged him using inappropriate language, calling him “aşko” and sending a full-body photo. What’s even more disturbing is that she went on to threaten him directly through the app.
To make matters worse, a charge was made through the app without any authorization. This is unacceptable behavior, both in terms of safety and billing. I am demanding that this charge be fully refunded immediately.
If the payment is not reversed, I will not hesitate to take legal action and file a complaint in court. You must take responsibility for what’s happening on your platform. Respond and resolve this urgently.
Dear User b*****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that after our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Dear User b*****, First of all, we would like to sincerely express that we, as the Sugo platform, are truly sorry for this unfortunate situation you have experienced. In order for us to thoroughly investigate your complaint and take the necessary actions quickly, could you please share with us the Sugo ID number of the relevant person or any information that may be associated with the account, if you remember? The information you provide is of great importance for us to create a healthy and secure environment on our platform. We would also like to state that the person or transaction mentioned in your complaint has no connection whatsoever with our company, and we are taking the necessary precautions with the support of our valued users. Thank you for your cooperation and understanding. Please know that we are always here for you. Best regards, Sugo Support Team
B***** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and provide you with quick support, we have a small request so that we can check your relevant transactions: If you remember, could you share with us information such as your Sugo ID number or the email address or phone number linked to your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your attention and understanding, and please know that we are always here for you. Best regards, Sugo Support Team
