I Can’t Access My Sugo Broadcaster Account (ID: 69442057)
Hello, I’ve been a Sugo broadcaster for 4 months and never had any issues—until now. Out of nowhere, my account was locked, and I have no idea why. I’ve done nothing wrong and haven’t violated any rules, yet I can’t access my account anymore. I reached out to live support and was told that my account won’t be reopened, but no clear reason was given.
This is deeply frustrating, especially for someone who has put time and effort into growing their profile on this platform. I am requesting a full explanation and immediate reactivation of my account with ID 69442057. I respectfully ask that my account be reviewed again and reopened as soon as possible.
Dear User h****, First of all, we would like to express our regret for the situation you have experienced. Your related complaint has been taken into consideration by us and I have immediately initiated the process to take the necessary actions. You can be sure that after our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Dear User, First of all, we would like to thank you for the detailed information you provided and express our regret for the dissatisfaction you have experienced. Upon system checks, it has been determined that a large number of agency invitations were sent to different users within the app from your account with ID: 69442057. This situation is a clear violation of the Sugo Community Guidelines. As Sugo, our main policy is to prioritize the safety of our users and ensure a fair environment within the platform. Direct user solicitations such as “Do you have an agency?”, “Join my agency”, or “Let me add you to my agency” are strictly prohibited as they endanger both individual privacy and system integrity. Despite receiving several system warnings regarding these rules, the repetition of the same behavior has unfortunately resulted in a permanent action being taken on your account, and access from the relevant device has also been restricted. No deduction or transfer has been made regarding your diamond balance; however, access to the account has been closed in accordance with our system policies. To prevent such situations from recurring, we invite all our users to carefully read the rules and to be as sensitive to community order as they are to their personal security. Thank you for your attention and understanding. Sincerely, Sugo Support Team
