I received a damaged dress from Stylewe and now I'm unsure what steps to take next?

If you received a damaged dress from Stylewe, take clear photos of the damage, the garment tags, and the packaging as soon as possible.

Detailed evidence will help support verify your claim and reduce the likelihood of delays or disputes.

Contact Stylewe customer service through your account and report the issue, providing your order number, photos, and a description of the damage.

Request your preferred resolution, whether that is a replacement, refund, or exchange, and ask for confirmation of the next steps.

Review Stylewe's return policy to ensure you meet any reporting deadlines and return requirements. Avoid wearing, washing, or altering the dress, as this could affect your eligibility for a refund or replacement.

If you do not receive a response within the stated timeframe, consider filing a complaint on Xolvie to seek a resolution.