On October 2, I placed an online order from Stradivarius’s website worth approximately $220 (Order No: 502653008). The order was supposed to be delivered to my address in Istanbul, but it never arrived, even though the promised delivery date has long passed.
There has been no communication or update about the delivery process. I tried contacting customer service multiple times via phone, the mobile app, and WhatsApp, but I haven’t received any response through any of these channels.
I’ve experienced a similar issue with Stradivarius before, and the fact that it has happened again is extremely frustrating and disappointing. I request a clear update on my order status and that my products be delivered to me as soon as possible to resolve this issue.
I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...
On September 18, 2025, I placed an order for pants and a bodysuit on Stradivarius’s website (Order No: 5025*****66), with delivery address in Burhaniye, Balikesir, and paid ₺2,680 by credit card. At the time of purchase, the estimated delivery time was stated as 3 business days, yet to this day my p...
I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...
My order has still not been delivered, and I cannot reach customer service no matter what I try. I have been trying to connect to the Çamlık support line for over a month, but there is no solution and not even a phone number to call. It is unbelievable that a brand like Stradivarius has such poor se...
On June 26, 2025, I purchased 5 items from Stradivarius and was unexpectedly charged an additional 59.95₺ for next-day delivery, despite not selecting this option during checkout. If this charge was applied, I expect the delivery to be completed on time. However, not only was my order not delivered ...
Comments