I recently purchased a Stradivarius shirt with noticeable dark patches, and despite this clear defect, my request for an exchange was denied. When I sent the shirt in for inspection, I was told it would take two weeks, but I had to constantly follow up myself just to get any update. It felt as if they weren't planning to return the shirt at all if I hadn’t reached out multiple times. Finally, when I asked why my return was rejected, I received no explanation other than “there isn’t one.” This response is unacceptable, and I’m deeply frustrated by the lack of responsibility and transparency shown by Stradivarius. I need to connect with someone immediately to address this issue and resolve my case properly.
I ordered a pair of jeans from Stradivarius, but the product arrived defective. I requested a refund, and they claimed to have sent me an email with the details, but I never received it. I’ve been trying to contact customer service for two weeks, but I haven’t been able to reach a representative, an...
I placed an order with Stradivarius on November 28th, looking forward to a seamless shopping experience. Unfortunately, my order arrived two weeks late, and to add to the frustration, several items were missing, and one jumper came damaged. I quickly attempted to get in touch with their customer ser...
I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...
In March 2024, I bought a leather Coat from the Stradivarius store. After a while of regular use, the leather of the mont started to crack and peel, which is absolutely not acceptable in such a short time and clearly shows poor quality. When I went to the same store to report the problem, I was told...
On June 2025, I ordered a skirt from Stradivarius through your online platform. When my order arrived, I was shocked to find that the product was both defective and still had a security alarm attached. This situation is completely unacceptable from a brand of your scale and reputation. I immediatel...
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