I ordered the SteelSeries Aerox 3 Wireless gaming mouse from Amazon Turkey on November 6, 2023, and the warranty period started on the delivery date, which is noted as 2 years. The product was still under warranty when the malfunction happened, as it couldn't reach me before November 7, 2023. Unfortunately, while I was engaged with technical service and in communication with the seller, the warranty period ended. On November 6, 2025, the mouse stopped working, so I reached out to technical support and submitted a request. They sent the product back to me, stating that the request was made on November 7, 2025, which meant the warranty had expired. I reiterated the situation, and although they recognized that the mouse was defective, they informed me that they couldn't replace it due to a lack of stock for this model and no equivalent product available. They suggested that I reach out to Amazon Turkey for assistance. I reached out to Amazon, and they informed me that the warranty had expired, so they were unable to assist me at all. I sent the product to technical service due to a malfunction before the warranty period was up, and I made sure to open my request promptly. Despite my detailed explanations to both technical service and Amazon, my issue remains unresolved. I would like to request a replacement for my mouse, which malfunctioned before the warranty period expired, or a refund at its current value.
The warranty period of the SteelSeries Aerox 3 Wireless gaming mouse that I ordered from Amazon Turkey on November 6, 2023 began on the date it was delivered to me and was stated as 2 years. Since the product could reach me no earlier than November 7, 2023, it was still under warranty on the date th...
My SteelSeries Aerox 5 wireless mouse, which I bought from amazon.com.tr on 08.07.2022, broke down around July 2. I sent it to the company that undertook the warranty on 04.07.2024 and it arrived 1 day later. I received my product dated today, 10.07.2024. The defect in the product was accepted and s...
I purchased a SteelSeries Aerox 5 wireless mouse on July 1, 2022. Just two months after the warranty expired, the cursor stopped moving. I contacted the authorized service, requesting a paid repair. Initially, they refused to assist without an invoice, so I searched through my records to locate the ...
For the mouse I bought from Amazon.com.tr (via Amazon Us) on 27.04.2023, the right and left clicks stopped working. The product I bought has a 2-year Razer Warranty and I contacted Amazon to get the product under warranty. When I talked to Amazon, they told me that I should contact Providyo and that...
I own a SteelSeries Stratus Duo controller, and during the warranty period, the left joystick began malfunctioning. Unfortunately, the warranty expired on July 20, 2024, due to ongoing issues trying to reach technical service. On July 11, 2024, I contacted the service centers listed on the warranty...
Comments