I made a reservation through Stayforlong for Khalidiya Hotel for November 9–14. However, because the emails from Stayforlong went to my spam folder, I didn’t see the payment request in time, and my reservation was canceled.
When I realized what happened, I immediately tried to contact customer service, but reaching them by phone was nearly impossible. The fact that the company has no accessible phone number or customer representative made the situation even worse. When I reached out via email, I only received a response saying that it was an unfortunate situation and that they could not assist me. I have been waiting for a solution since October 21, 2025, and after two days, my issue is still unresolved.
My reservation number is 14732396115. I expect Stayforlong to reinstate my reservation, including the deposit payment, or—if they cannot do that—to refund the amount I paid. I kindly request that my issue be resolved as soon as possible.
I booked a hotel through Stayforlong on December 5, and when I arrived at the hotel on December 6, they had no record of my reservation in their system. However, Stayforlong already charged my credit card for the full amount. Now, I’m stranded in the hotel lobby, waiting, with nowhere to stay. The ...
On October 23, 2025, I paid over $802 USD through Stayforlong to book a stay at Kolin Hotel Kepez for October 29. The payment was successfully withdrawn from my credit card, and I received both the confirmation email and the “payment received” notification. However, when I arrived at the hotel, I wa...
I booked a hotel through Stayforlong, but when I needed to change my reservation dates, I couldn’t reach anyone for assistance. There was no customer support available, and I was left without any way to modify my booking. As a result, my payment was lost, and I received no refund or alternative sol...
I booked a hotel through Stayforlong, but when I arrived, the hotel had no record of my reservation. To make things worse, Stayforlong charged my credit card twice for the booking. Now, I’m stuck in the hotel lobby, waiting with no room to check into. The only way to contact Stayforlong is through ...
I booked a hotel through Stayforlong, but the hotel canceled my reservation and told me to contact the agency for a refund. Since Stayforlong is based abroad, I emailed them multiple times, but none of my questions were answered. I also contacted the hotel, and they confirmed the cancellation in wr...
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