Important Refund Request and Account Closure at Starbucks

Even though I have been reporting for months via mobile, call center, and X to close my Starbucks account, I have neither been refunded nor contacted. Can you return my money to my account and close my account urgently? You get an e-mail back saying that we have reached you, but then you don't receive it. give me my money back urgently!!! I'm not asking for the moon – just want my money back and my account closed ASAP. all I get is a generic "thanks for reaching out." Well, saying thanks doesn't mean you actually heard me! So, what's the end game here? Where's the action?