I purchased a Stanley thermos expecting high-quality insulation, but it fails to keep drinks hot for long. Even basic coffee or tea cools down much faster than expected. Disappointed, I sent the thermos to Kutupayısı for an inspection, only to receive a completely unhelpful and unrealistic response that did not reflect the actual issue.
Meanwhile, during a ski trip, my friend’s no-name brand thermos retained heat far better than my so-called premium Stanley thermos, which turned my drink ice cold. This is unacceptable for a brand that markets itself as the best in thermal insulation.
I feel deceived by Stanley’s reputation and demand a real solution from customer support. I expect a proper evaluation and resolution—whether a replacement, repair, or refund.
I own a Stanley thermos and had high expectations given the brand’s reputation. Before adding hot coffee, I always preheat the thermos by rinsing it with hot water. Then I immediately pour in the coffee and seal it tightly. Still, the drink loses its temperature within just 2 hours—even without open...
I purchased two Stanley-brand thermoses, both of which are labeled to keep liquids hot for up to 30 hours. However, in reality, they barely keep drinks warm for just 1 hour. This is completely misleading and falls far short of what the brand promises. I reached out through the Kutup Ayısı website, ...
I used my Stanley thermos for 3.5 years without any issues, but over the past year, it has completely lost its insulation. The exterior gets extremely hot, and within just 1-2 hours, my drink starts cooling down—far from the long-lasting heat retention Stanley promises. I contacted Kutupayısı, the ...
I purchased a Stanley thermos in October, but it developed an insulation issue. Since it was under warranty, I emailed Kutup Ayısı and sent the thermos to the address they provided on November 4. However, I have not received my thermos back, nor have I been given any updates since then. Attempts to...
My Stanley brand thermos cools down in half an hour. If I put my drink in a glass, it doesn't cool down that fast. Considering the brand’s reputation for quality, this performance is unacceptable. Also, among the recalled products, they say to stop using them immediately, but there is no exchange pr...
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