I purchased a Stanley thermos in October, but it developed an insulation issue. Since it was under warranty, I emailed Kutup Ayısı and sent the thermos to the address they provided on November 4. However, I have not received my thermos back, nor have I been given any updates since then.
Attempts to reach them by phone have been unsuccessful. It’s frustrating to chase after a product that was bought for its reputation of quality. Customers shouldn’t have to go through this level of inconvenience for warranty service.
I demand an immediate update on the status of my thermos and expect a resolution promptly. Stanley and Kutup Ayısı must improve their warranty service and communication.
On December 29, I purchased a Stanley thermos from Kutup Ayısı. Due to heat retention issues, I returned it for inspection. The company acknowledged the defect and assured me that a replacement would be sent as soon as possible. It has now been three weeks, and I have received nothing. Worse, I am ...
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
I purchased a Stanley thermos in April, but it started leaking shortly after. Following their instructions, I filled out a warranty claim form on the Kutup Ayısı website and received confirmation that my claim was approved. They asked me to send the product via cargo, which I did immediately. Howev...
On December 9, I sent my Stanley thermos to Kutup Ayısı for warranty service due to unexpected deformation that occurred on its own. The return was shipped via Aras Kargo with tracking number 4100453719286. Since that day, I have been unable to reach the company in any way. There has been no respon...
I purchased a Stanley thermos, expecting long-lasting heat retention, but it fails to keep drinks hot even for an hour. Since Kutup Ayısı is the official distributor in Turkey, I submitted a service request and sent the thermos for inspection. Instead of standing behind their product, they claimed t...
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