On 09.07.2024, I purchased a Stanley 1.4L thermos, but after only 3-4 uses, it started leaking from the lid. I contacted the seller, and they directed me to Stanley's service. Despite completing all the necessary return steps on the Kutupayısı website, my return was rejected due to "missing information." I sent detailed photos and my complaint to their customer service WhatsApp number, but no one has responded. I chose Stanley because of its reputation for quality and its lifetime warranty, but I’m disappointed that the product failed after just a few uses. I’m requesting a replacement thermos as soon as possible.
I sent my Stanley thermos for return/exchange/repair due to a lid issue, but after 2.5 months, I still have no update. I shipped the item on December 3rd, and on December 20th, I received a message stating that it had been received. However, on Kutupayısı's website, my order status still says "await...
I returned my Stanley thermos because of a lid defect, but it's been two and a half months with no updates at all. I sent it out on December 3, and while I got a notification that it arrived on December 20, the Kutupayısı website still indicates that it’s “waiting for the product.” It's really disap...
I purchased a Stanley thermos in April, but it started leaking shortly after. Following their instructions, I filled out a warranty claim form on the Kutup Ayısı website and received confirmation that my claim was approved. They asked me to send the product via cargo, which I did immediately. Howev...
I purchased a Stanley cold water thermos, and shortly after, the lid detached. Since the product was under warranty, I sent it to Kutupayısı, following their instructions for the return process. A few days later, I received a message confirming that the product was defective and that they would send...
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
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