On December 16, 2025, I made a withdrawal through the Soyo app, and then on December 17, 2025, I submitted another withdrawal request. It has now been two days, and the total amount of approximately $12 from these two transactions has still not been deposited into my Ziraat Bank account. I contacted customer service through the Soyo app to find out the reason for the delay and seek a solution, but even though they appear to be online, I have not received any response. I am experiencing hardship both because I have not received my money and because the support team has failed to respond. I request that my withdrawal transactions be urgently reviewed, that the approximately $12 balance be deposited into my Ziraat Bank account, and that I be provided with a clear explanation regarding the delay.
On January 6, 2026, at 12:59 AM, I submitted a withdrawal request on the Soyo app for 250,000 diamonds in the amount of $56 via IBAN transfer. Although more than 24 hours have passed, the money has still not been deposited into my bank account, and the transaction continues to show as “under review”...
I have accumulated 22,777 coins in the Soyo Mobile app, but I do not know how to transfer these coins to my account. There is no section in the app such as “withdraw coins” or “claim rewards,” and I have not been asked to add any bank account information. I have also not received any notification, e...
About one hour ago, I purchased a 1,000 token package through an in-app purchase on the Matchpub app. I paid $10 with my Ziraat Bank credit card. The transaction appears as successfully completed on the bank’s side, and I have the receipt as proof. However, the 1,000 tokens were never credited to my...
For a long time, I have been receiving a warning on the Soyo app stating, “Your account has reached the upper limit,” and because of this message, I am unable to log into my account. Every time I open the app, I see the same warning and cannot use my account in any way. I contacted Soyo customer ser...
About 1–2 months ago, I discovered that a total of approximately $48 had been transferred at different times through the Yoho app without my knowledge, approval, or any action on my part. These transactions occurred entirely outside of my awareness and control. As soon as I noticed the issue, I fir...
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