I have accumulated 22,777 coins in the Soyo Mobile app, but I do not know how to transfer these coins to my account. There is no section in the app such as “withdraw coins” or “claim rewards,” and I have not been asked to add any bank account information. I have also not received any notification, email, or SMS regarding coin withdrawals. I have been trying to withdraw my coins for the past two to three days and attempted to contact customer service about this issue, but I have not received any response. My username is A****. I would like to be clearly and promptly informed about how and through which steps I can transfer my coins to my account, and I kindly request assistance.
On January 6, 2026, at 12:59 AM, I submitted a withdrawal request on the Soyo app for 250,000 diamonds in the amount of $56 via IBAN transfer. Although more than 24 hours have passed, the money has still not been deposited into my bank account, and the transaction continues to show as “under review”...
On December 16, 2025, I made a withdrawal through the Soyo app, and then on December 17, 2025, I submitted another withdrawal request. It has now been two days, and the total amount of approximately $12 from these two transactions has still not been deposited into my Ziraat Bank account. I contacted...
For a long time, I have been receiving a warning on the Soyo app stating, “Your account has reached the upper limit,” and because of this message, I am unable to log into my account. Every time I open the app, I see the same warning and cannot use my account in any way. I contacted Soyo customer ser...
I use the Soyo app on the iOS platform. For the past three days, I have been receiving a “Under Review” warning on all of my diamond withdrawal requests, and my diamonds are not being converted into cash. My account information is correct, and I entered my QNB Finansbank IBAN accurately and complete...
I load about $34 per day into the Soyo app just for messaging. When I deposit this amount, I expect to receive at least 10,000 message credits. However, I noticed that my message credits run out very quickly, and my balance was gone after around 20,300 messages. For such a high fee, the rate at whic...
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