I registered on the Soyo voice and video chat app to earn income through messaging. I participated in a competition called “Forest Treasure” on the app and received a total of 700,000 diamonds in gifts from a user, which equals approximately $163. Including task completion rewards, I submitted two separate withdrawal requests in the amounts of $163 and $31.59. On the morning of November 27, 2025, around 6:30 AM, after submitting my withdrawal request, my account was suddenly closed without any warning while I was messaging in the app. When I tried to log back in, I saw only a general notice stating that my account had been closed and that I should contact customer service for more information, but no detailed reason was provided. Previously, I had received a warning message for using a specific word in the app, stating that my account would be closed if I repeated the violation three times. Since I had only received one warning, meaning I was at 1 out of 3 violations, closing my account without any repeated violation contradicts the rule that was communicated to me. To understand the situation, I contacted my agency owner. My agency owner stated that they spoke with a Soyo representative via WhatsApp and shared a screenshot indicating that my account was closed for “bot usage, artificial intelligence use, not chatting with real people and earning money in that way.” However, the user who sent me the large gift is a completely real person with their own account, and we even had a video chat. I did not use any bots, artificial intelligence, or third-party software. I also explained the situation through Soyo live support and requested that my withdrawal be paid. They asked for my email address and said they would contact me, but even after three days, I have not received any response or a clear written explanation. As a result, after receiving a large gift and complying with the rules stated in the in-app warning, my account was closed without concrete evidence, and my earnings were not paid. I request that my account with ID 247134601 be reviewed again, that the unjust account closure be lifted, and that my total earnings of approximately $194.59, including gifts and task rewards, be paid to me in full.
On January 6, 2026, at 12:59 AM, I submitted a withdrawal request on the Soyo app for 250,000 diamonds in the amount of $56 via IBAN transfer. Although more than 24 hours have passed, the money has still not been deposited into my bank account, and the transaction continues to show as “under review”...
On September 22, 2025, at 2:29 a.m., my Yoho Voice Chat account (ID: 80033327) was permanently closed without any valid reason. The platform claimed that an unusual login occurred from an iPhone device and that I purchased and refunded coins — but I had absolutely nothing to do with such an action. ...
Three accounts that I opened on the Soyo app using the same iPhone device were closed one after another within the last two to three days. When I try to log into any of these accounts, I receive a warning stating, “Your account has been banned and is inaccessible.” I had a total balance of approxima...
My account on the Soyo: Voice Room & Chat Party app was banned without any explanation, and I cannot access the approximately $30 balance remaining in my account. When I try to log into the app, I only see a notification saying that I have been banned, but there is no clear information explaining wh...
I was unfairly treated while using the voice chat feature on the Yoho iOS app. My account was suspended due to a false claim that I had logged in from another device, which does not belong to me. Despite repeatedly explaining that the account is mine and that I never logged in from another device, t...
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