Southwind Airlines damaged my baggage. How can I file a claim and get compensation for the ruined suitcase?

If Southwind Airlines damaged your baggage, it’s important to file a claim immediately upon arrival.

Step-by-Step Actions:

Report it right away at the airport.
Go to the Lost & Found desk near the baggage carousel.
Inform the staff about the damage and present your baggage tag.
The staff will issue a Property Irregularity Report (PIR).
Be sure to take a copy — without it, compensation cannot be processed.

Document the damage.
Take detailed photos or videos of the suitcase damage on the spot.
Keep your boarding pass and baggage tag.

Submit a written claim.
Fill out the complaint form on the official Southwind Airlines website or send it by email.
Include:

flight number,

travel date,

description of the damage,

your contact details,

attached photos.

Deadline for submission:
No later than 7 calendar days from the moment you received the baggage.

Compensation:
The amount is determined by airline rules or the Montreal Convention.
Typically, the airline reimburses the cost of repair or replacement of the suitcase, taking depreciation into account.

❗ If the airline does not respond or refuses compensation without valid reasons — 👉 file a complaint on Xolvie 👈. Your feedback will help other passengers get compensation faster.