Southwest Airlines Refund Delays & No Resolution

I have been consistently reaching out to Southwest Airlines' customer service line since 10/22/23 in an attempt to get a refund for a delayed flight, but unfortunately, I have only received vague responses. It appears that customer satisfaction is not a priority for them, as evidenced by their lack of concern and ineffective internal processes despite numerous attempts to reach out. It appears that they are attempting to delay clients by not providing any resolutions. I have chosen to explore other options because of Southwest's lack of attentiveness, despite having earned a significant number of points, and credits, and being a credit card holder with them. The lack of attention to detail and responsibility has prompted me to select an alternative airline. It's important to prioritize your own well-being and surround yourself with people who appreciate and fulfill your needs.