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Emrullah is completely dissatisfied with the result

Sony Customer Representative in Turkey is Not Making WF-1000XM4 Earbuds Replacements

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Emrullah
Sony
March 28, 2023 3:04 pm
28

I submitted my Sony WF-1000XM4 earbuds, with serial number 5752545, for warranty repair in Turkey a month ago. They informed me that the device was faulty and would not work again, and offered me a refund instead. However, I requested a replacement instead of a refund. They are now trying to return the earbuds to me, which they had previously declared as irreparable, claiming that they have repaired them because I did not accept the refund and requested a replacement instead. I am demanding a replacement for these earbuds, which are still under warranty and have been deemed unusable. I hope that Sony will act appropriately and provide me with the replacement earbuds that I am entitled to. Additionally, it is impossible to reach Sony's customer service phone numbers in Turkey.

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Sony
March 28, 2023 3:48 pm (44 minutes after complaint)

Dear Customer, We kindly request that you contact our customer service for any information, suggestions, opinions, and solution requests regarding our products and services. Sincerely, Sony Eurasia Customer Service Sony

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