Sony 55X90J Repair Delayed by Authorized Service Center

On August 17, 2026, I delivered my Sony 55X90J television, together with its original box, to Uğur Elektronik, a Sony authorized service center in Giresun. The problem with the television is that although the TV powers on, there is no picture on the screen at all.

After three days had passed, I learned that my television still had not been inspected, so I called the service center today. During the conversation, I was told that they were currently dealing with the maintenance and repair of televisions with satellite channel problems, which was why my television had not yet been inspected. Despite the fact that my television has a serious display problem, the fact that it has not even been examined for several days and that I was not given any information about the status of the repair process has caused me significant inconvenience.

I request that the malfunction affecting my television be inspected as a priority, that I be clearly informed of the exact cause of the problem, and that the television be repaired and returned to me as soon as possible. I also request that I be regularly updated by phone regarding each subsequent stage of the repair process.