Until recently, I could log in to my socios.com account with my username and password. Suddenly, without prior notice, they changed the authentication method, now demanding photos of both the front and back of my ID. Why do they have the right to ask for this information on such a platform? I contacted support, expressing my reluctance to upload photos. I suggested transferring my account balance to my bank directly, but they insist only they can do it, and, you guessed it, they want a photo of my ID for that too. In short, they offer no solutions. I want them to give me my money and close my socios account. I have no issue with that; I just expect a resolution.
I signed up for Socios.com a long time ago to purchase cryptocurrency. Now, I simply want to delete my account, but I can’t log into the app to do it myself. When I contacted their customer service via email, I was shocked by their response. Instead of helping me close the account, they demanded an...
I submitted a withdrawal request through Pocket Option, and to my surprise, it was canceled without explanation. A day later, they suddenly asked me to send a photo of my ID along with a handwritten note, which I find completely unreasonable and suspicious. Why wasn’t this verification step required...
I registered with Socios around two years ago and purchased Porto tokens. However, I can no longer access my account. Despite my phone number remaining the same, the platform does not recognize it for verification. Additionally, I cannot complete the password reset process, leaving me completely loc...
I am unable to access my Uption account due to a SIM card block, even though I have not changed my SIM card or operator. When I initially contacted customer service, they told me I needed to submit a written request. Although I hesitated due to the anticipated delays, I eventually sent the requested...
Three weeks ago, Socios.com restricted my account without providing any valid reason. They requested several documents, which I promptly filled out and submitted. Despite sending multiple emails over an extended period, there has been no response. The customer representative claims to have escalated...
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