My Epic Games account's email and password have been changed. I'm writing to support, providing all the information they requested. I also sent the order number of the first thing I received when I opened my account. Then, they asked me for a photo, but I don't have a receipt, so I can't provide photo proof. I don't understand what more they want from me; I've provided everything correctly. I can still log in, but support isn't helping with my account, my card information, or my order ID. Even though I've thrown out the receipts, I don't have a receipt for the purchase in 2018, so I can't provide anything except the purchase number.
My Epic Games account has been hacked, and my email information was changed without my consent. I am now completely unable to access my account. I still have purchase receipts from Epic Games, and I can verify that the account belongs to me. Due to this unauthorized email change, I have no way of lo...
I am very dissatisfied with the inadequate account recovery process on Epic Games. My account was hacked, and despite providing proof of purchases, my card details, transaction codes, and other relevant evidence, the system still deems it insufficient. The process is flawed—there’s no way to submit...
About six days ago, the email address linked to my Epic Games account was changed without my permission or knowledge, and since then, I’ve been unable to access my account. I still have all the relevant information from before the breach — including my previous passwords, billing details, and card i...
I have been using my Epic Games account for years, but recently, it was hacked. It seems like the email address linked to my account was changed, because when I try to log in, it says "No account found with this email." However, I still have full access to my email, so I know this wasn’t my doing. ...
My Epic Games account was hacked, and my Google connection was changed without my knowledge. Now, I can’t access my account because my email is no longer recognized. I immediately tried to recover my account, but the process is useless—there’s no real solution. I submitted a support ticket, but no o...
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