I signed up for Socios.com a long time ago to purchase cryptocurrency. Now, I simply want to delete my account, but I can’t log into the app to do it myself.
When I contacted their customer service via email, I was shocked by their response. Instead of helping me close the account, they demanded an overwhelming list of documents, including my employment information, ID, bank account details, and even my annual income.
All I want is to have my account deleted, and I see no reason to provide such personal and sensitive information just for that purpose. This is excessive, invasive, and completely unjustified.
I am formally filing a complaint against Socios.com. Their practices feel intentionally obstructive and privacy-violating.
I’m requesting that Socios immediately delete my account without forcing users to give up private financial and employment data. This is not just poor customer service—it’s borderline unacceptable. Other users should be warned.
Three weeks ago, Socios.com restricted my account without providing any valid reason. They requested several documents, which I promptly filled out and submitted. Despite sending multiple emails over an extended period, there has been no response. The customer representative claims to have escalated...
Socios unexpectedly shut down my account without offering any explanation. Even after submitting all the necessary documents, there has been absolutely no response. I've been dealing with my account being restricted for the past three weeks, and this is a completely new experience for me compared to...
For the past week, I have been unable to use the Socios app. I've used it for three years with zero issues, and that streak is about to end. Unfortunately, I'm unable to get past this stage of security at the present time. I've got some tokens in my wallet that I bought as an investment. There has b...
Until recently, I could log in to my socios.com account with my username and password. Suddenly, without prior notice, they changed the authentication method, now demanding photos of both the front and back of my ID. Why do they have the right to ask for this information on such a platform? I contac...
I registered with Socios around two years ago and purchased Porto tokens. However, I can no longer access my account. Despite my phone number remaining the same, the platform does not recognize it for verification. Additionally, I cannot complete the password reset process, leaving me completely loc...
Comments