Even though I have an active VIP subscription through Google Play, I have been unable to log into my Smule account for about two months. I am using an Android Realme phone, and every time I try to log in, I receive an on-screen message saying “An error occurred. Would you like to try again?” The app does not allow me to proceed.
Since the day this problem started, I have tried logging in many times, but I have never been able to access my account. I am paying for the VIP subscription, yet I am completely unable to use the service. I contacted the Smule support team, but I have not received any satisfactory or solution-oriented response.
I request that this issue—where I cannot access my account despite having an active VIP subscription—be urgently investigated and resolved, that my account access be restored if possible, and that my loss be compensated for the period during which I was unable to use the service.
I’ve been using the Smule app on my Android device for about 6–7 years, and every year my VIP membership renews automatically through Google Play. This year, in May, the annual VIP fee of 205 was successfully charged to my card, and on the Play Store it clearly shows that the next renewal is schedul...
I wanted to try a one-week VIP membership on the Smule karaoke app using my Redmi C12 phone, but I accidentally purchased an annual subscription instead. I tried to cancel the subscription through both Google Play and the app, but I was unsuccessful. For the past five months, Smule has been chargin...
I am unable to access my Smule account due to a persistent network error message, despite having a stable internet connection. As a VIP member, I find this situation frustrating and would appreciate a prompt resolution. This issue has been ongoing since yesterday, yet no information has been shared ...
About a week ago, I purchased a yearly VIP membership for the Smule app through the Google Play Store on my Samsung Galaxy A53. The payment of 205 was successfully processed, yet my VIP status has not been activated in the app. I continue to see the message “Become a VIP” even though my purchase wen...
My VIP membership in the Smule app appeared normally on my Samsung device, but after switching to an iPhone, it stopped showing up. I’ve been dealing with this issue for about three hours since changing my phone. I purchased my VIP membership through Google, and I’m logged into my account using my G...
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