Smule Charged My Card for VIP on an Account Without VIP

I was using the Smule music app, and because my previous account was closed, I created a new account. Even though I did not purchase a VIP membership on this new account, I just noticed that my Akbank card was charged a monthly VIP fee of approximately $2.

I did not believe there was any active subscription or ongoing membership associated with my old, closed account. Nevertheless, the fact that a VIP fee was charged to my card has caused me financial inconvenience. The username of the account I am currently using is “*derman*_,” and although no VIP membership appears on this account, I have still been charged a VIP fee.

I request that Smule transfer the VIP membership associated with the closed or unused account to my currently active account with the username “*derman*_” and make the necessary corrections so that the payment I made is properly reflected on my active account.

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