I have been a Smule VIP subscriber for nearly 10 years—a respectful user who follows the rules. However, today I discovered that my account with the username y* was frozen without any reason or notification.
I have personally seen groups or “cliques” within the app coordinate mass reports to get accounts shut down, and I believe my account was unfairly frozen in the same way. Even so, I was not sent any warning, explanation, or email. As a long-time user who has consistently paid for VIP, this has been extremely disappointing.
When I contacted support, I was told my account would be investigated and that my full name needed to be written exactly, but so far I have not received any clear solution or explanation. I request that Smule clearly explain the specific reason my account was frozen, re-review this decision in detail, and immediately restore my account if the action was unjustified.
I also ask that my account—where I have invested years of effort and money—not be shut down based on coordinated, malicious mass reporting, and that Smule implement a permanent safeguard against this kind of organized abuse.
I am a Smule VIP user and my account has been suspended for the past two days. My account is registered with the email address alee***@gmail.com and my username is AileenT***. I received a message stating that my account has been permanently suspended because another device has provided VIP access f...
I'm frustrated because my Smule account got suspended out of the blue, even though I didn't break any of the community guidelines. It's really disappointing not to have received any explanation for this. I haven't been given any reason for the suspension. I'm feeling very frustrated and I really nee...
I’ve been using the Smule app for a long time, but recently, my account has been targeted by fake profiles and repeated harassment. Last night, my account was attacked again, and I had to suspend it temporarily for safety reasons. Now, when I try to log in from my Android device, I get the followin...
I have been using the Smule app for a long time, but recently, my account has been repeatedly attacked by fake accounts, which has been very disturbing for me. Last night, I was attacked again and had to suspend my account. Now, when I try to log in from my Android device, I receive an error message...
On June 17, 2025, I attempted to sign up for a Smule VIP membership, but the platform charged me three separate times without ever activating my VIP status. This is completely unacceptable and feels like a blatant abuse of trust. I’ve paid multiple times expecting to receive the service I was promis...
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