Smule Keeps Suspending My Accounts Despite No Rule Violations

3

I have been dealing with a serious and ongoing issue on the Smule app. Even though I have never engaged in harassment, used profanity, or behaved rudely toward anyone, my accounts keep being suspended and closed without any clear explanation. Nearly 70 of my accounts have been closed so far, and most recently, my account named “*Y_o_r_u_M_C_u*_” was closed in the same way.

I have no problem with anyone and only use the app to sing and socialize. However, some people have entered my live streams and said things like, “Your account will be closed in two hours,” and shortly afterward, my account was actually shut down. This makes me believe that certain individuals may be intentionally filing malicious reports to get my accounts banned, which has seriously affected the time and effort I have invested in the app and destroyed my trust in the platform. I especially want Smule to take my most recently created account seriously and make sure it is not repeatedly targeted and closed, because I am genuinely tired of constantly losing my accounts.

I have contacted Smule support numerous times about this issue, but I have never received a satisfactory or lasting solution. I request that Smule provide a clear and detailed explanation of why my account was closed, restore the account that I believe was unfairly terminated, investigate whether malicious reports are being used against me, and provide a permanent solution to prevent this from happening again. I sincerely want this problem to be resolved.

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