Smule Froze My Account Even Though I Paid for My Annual Subscription
On July 10, 2026, my Smule account, which I use through my Google account in the Smule Karaoke app, was suddenly suspended without any explanation or stated reason. A few days earlier, my annual subscription was automatically renewed for 15 TL, and the payment was successfully charged to my account. Today, after performing a few duets, the app suddenly closed while I was singing, and I only saw a message stating that my account had been suspended. No additional information was provided about why this happened.
I have absolutely no history of inappropriate behavior or any activity that violates the platform’s rules. Despite this, I currently cannot access my account, which I actively use and have paid for. To resolve this issue, I request a clear explanation of why my account was suspended and that my account be restored immediately, as I have not committed any violations.
I would also like to point out that the complaint submission and resolution process is very complicated and difficult to navigate. I expect the support process to be simplified so that users can submit complaints and receive assistance more easily in situations like this.
